FAQs
- 01
Plan for your photo session like you plan for a game or tournament. We ask that each athlete be in full uniform, including shoes and any other accessory or equipment they use for their sport. (Examples: Balls, bats, rackets, knee pads, helmets, gloves, pads, shin guards, etc...)
***NOTE*** You should always check with your coach or team photo organizer to confirm uniform or jersey colors if your team has multiple uniforms.
- 02
Club & School Sports: We take a minimum of 2 photos per athlete; 1 for their individual portrait pose (or headshot) and 1 for their team pose.
Senior Sports Athletes and Varsity Teams: In addition to their individual portrait pose (or headshot) and team pose used to create posters, team banners, and photo packages, we take 1-2 additional photos per senior and varsity athlete so that we can create senior banners and provide your high school with scoreboard headshots and additional photos for season booklets, etc...
Wisconsin Blaze Athletes: In addition to the 2 photos we take for the individual portrait pose (or headshot) and team pose to create photo packages, we take 3 additional photos specifically for the Wisconsin Blaze Media & Marketing programs. These photos are specifically used to celebrate athlete achievements and to support recruiting efforts for athletes. Many of the extra poses are action shots or just simple fun poses and are not meant to be used for portrait packages or orders.
**Because each athlete is photographed individually and is "one-on-one" with a photographer, we want your athlete to have the best experience and the best expression possible. With that in mind, we may take more photos to achieve the best photo possible.
- 03
There is no cost or obligation to order. Our goal is to celebrate all the players on your athlete's team and within the team composite. With that, we ask that all of the athletes be photographed.
- 04
Due to the volume of athlete's we photograph annually and the graphics design work involved for each team, we do not proof individual photos. This enables us to work more efficiently to deliver your photo packages.
If you need to see a proof of your athlete's photos before ordering, you can make an appointment to view the photos at the studio. Paid orders are our first priority. Appointments will be made available after orders have been processed and the first round of orders has been delivered to your club or team.
**Appointments for proofing may be up to 2-3 weeks after the initial photo session is completed.
**Proofs must be viewed in person and digital proofs are not available.
- 05
Sportmate Example
A Sportmate is a photo that includes your athlete's individual photo as well as the team composite photo.
Sometimes known as "Memory Mates", Sportmates are our most popular Sports photo options.
- 06
EXAMPLE COMPOSITE
Composite Team Photo: A composite team photo is a modern take on traditional team photos that combines individual photos of players and/or coaches into a single image to create a team photo.
Benefits Include: The photographer is one-on-one with your athlete working with them to get the best possible expression and photo outcome. If your athlete is sick or has a scheduling conflict, it is easy to photograph a make-up and you'll never know they weren't there at the original session. Space! When gym time and space can be limited and wind, weather and lighting outside is unpredictable & often not ideal, we only need a small space to work in. We control the lighting and we create the background and environment for a fun composite that are different every year for every team. Time! With 2 photographers, we average 30 to 40 athletes per hour for most teams. As soon as your athlete has been photographed, they are free to go to practice immediately. Coaches love that athletes are not missing a lot of practice for photos.
EXAMPLE TRADITIONAL
Traditional Team Photo: A traditional team photo is a classic group shot where the team members are lined up or posed together for the team photo.
Excellent for yearbook photos and as extra add-on options for parents. Also great for season booklets that require quick deadlines for the season.
- 07
When you're able to schedule a make-up within 1 week of the original photo session date, we should be able to include your athlete in the team composite photo for all orders placed.
If you are unable to schedule a make-up within the first week after the original photo session, we can still photograph your athlete. Our first priority is filling customer orders as efficiently as possible. Because we do not want to hold up orders and delay deliveries, we may deliver some orders without your athlete in the team photo. Having said that, they will be included in your team composite photo order and the orders that follow for the balance of the team.
- 08
Unless carefully planned and communicated with No Limits in advance and prior to the traditional team photo being taken, they will not be photoshopped into the traditional team photo.
- 09
Yes! You can still have your athlete photographed. After we complete the initial photo session, we will have a count of everyone that needs to be photographed for a make-up to complete the team composite photo. We will offer a date(s) and time(s) for a makeup session at our studio in Hortonville, WI.
We ask that all make-ups be completed within 1 week of the original photo session so we are not holding up orders. Due to the volume of athletes and teams we photograph, we try to schedule make-ups in groups and in the most efficient way possible. We will schedule individual make-up appointments if absolutely needed.
- 10
The Makeup Appointment Policy is as follows...
No Limits is happy to schedule a no cost, and in studio, makeup session if your athlete is unable to make their team's scheduled photo session for photos, posters, banners, portraits, signs, apparel, etc... We know things come up and we will always do our best to be flexible and accommodate.
Because It takes time and resources to prepare the studio for makeup sessions, if your athlete misses their first scheduled makeup session and does not communicate a request for a reschedule 24 hours prior to their scheduled appointment, the parent or athlete will be required to pay a $50 non-refundable retainer in order to schedule a second makeup session. Payment must be received in advance of the second makeup session; no exceptions.
If your athlete is more than 15 minutes late, without communication regarding their circumstances, the makeup session is automatically canceled and they are considered a no-show for their appointment. With that, a $50 non- refundable retainer will also be required to complete or reschedule the make-up session.
- 11
Because we design, edit and print 98% of our photo products and 100% of our apparel products, we are able to leave order links open for an extended period of time. Most links are enabled for 11 months and are changed when the new seasons begin for each sport.
If orders are placed late in the season or after the season is over, you may need to pick-up your order at our Hortonville location.
- 12
We encourage parents to order within the first 5 days of their athlete's photo session so that we can deliver within 2-3 weeks.
Later orders may take a little more time to fill as we add additional schools, teams and clubs for the season. Later orders may need to be picked up at the Hortonville location.
Club/Team photo organizers and/or coaches are our main point of contact for updates on orders and distribution. Typically your coach or team photo organizer will arrange for and distribute your orders.
- 13
Club/Team photo organizers and/or coaches are our main point of contact for updates for orders and distribution. Typically your coach and/or team photo organizer will arrange for and distribute your orders.
Later orders may take a little more time to fill as we add additional schools, teams and clubs to our schedule for the season. Later orders may need to be picked up at the Hortonville location.
- 14
Yes, you can go back to the link at anytime and order more photos.
If it's later in the season or after the season has ended, you may need to pick them up at the studio in Hortonville.
If more than 1 year has passed, there is a great chance we still have your photos. Technology can fail, but we do not intentionally delete any of our photos. Please contact Jen or Delaney directly to order. 920-268-8311
- 15
All sales are final and non-refundable.
Guest satisfaction is always our top priority. If you're unhappy with the photo selection or if an error was made with your order, we will offer a retake at no charge and/or correct your order immediately.
- 16
Yes! You can still order. You may need to make arrangements to pick up your order at our Hortonville location.
- 17
We absolutely CRINGE at the thought of mistakes and do our very best to avoid them. We are human and we are capable of a whoops from time to time. Out of the 6000 student athletes we photograph annually, It's rare, but it happens. In the event that your order has an error, please reach out to us right away.
We print everything in our shop in Hortonville. If we made an error, we will correct it immediately and make it right for you and your athlete.
Text is the fastest and most reliable way to reach us at 920-268-8311.
- 18
Absolutely! Please call Jen to schedule your photo session today. 920-268-8311
- 19
We do not sell digital images for sports photography at this time.
- 20
Our business hours are by appointment. We are typically in the office and responding to messages and taking appointments Monday through Friday from 10:00AM - 5:00PM.
Because we are Mobile, we are often at schools, clubs, businesses, events and on location for photo sessions and/or graphics installations. At any given time, and depending on our client needs, we may not be available when you stop in. We prefer having an appointment so that we don't miss you if you swing by.
Please text Jen to make an appointment at 920-268-8311.
- 21
Text is the fastest and most reliable way to reach us. 920-268-8311 MOBILE
As a small business, we are very fortunate to receive dozens of emails, calls, messenger notifications and texts per day. With that, production is always top of mind and we have to put the phones and inboxes away during the day to get your orders ready for delivery.
If you send an email or leave a voicemail and you didn't get reply within the timeframe you expected, please text between the hours of 10am-5pm Mon-Fri and we will get back to you as soon as we are able.
General response time for email, messenger and voicemail can be up to 2-3 business days. Texts are typically responded to within 1-2 business days or less.